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Baby Playpen USA

Thank you for shopping at Baby Playpen USA (“us,” “we,” or “our”). We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help. Please review our Refund and Returns Policy below.

Returns

We accept returns within [number of days] days from the date of purchase. To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it. It must also be in the original packaging. Please note that certain items, such as personalized or customized products, may not be eligible for return unless they are defective or damaged.

To initiate a return, please follow these steps:

  • Contact Customer Support:
    Before returning your item, please contact our Customer Support team at [contact email] or [contact phone number]. Provide your order details and reason for return. Our team will guide you through the return process and provide you with any necessary instructions.
  • Pack and Ship Your Item:
    Once your return request is approved, carefully pack the item in its original packaging. Include any accessories, manuals, or tags that came with the product. Ensure that the item is securely packaged to prevent damage during transit. We recommend using a trackable shipping method to ensure safe and timely delivery.
  • Return Shipping Costs:
    Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective/damaged item. We recommend using a shipping method that provides insurance and tracking for your protection.
  • Refund Processing:
    Once your returned item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 30 days. Please note that shipping and handling charges are non-refundable.

Exchanges

If you would like to exchange your item for a different size, color, or model, please contact our Customer Support team. Exchanges are subject to product availability. If the desired item is not available, we will assist you in returning the original item and refunding your payment according to our refund policy.

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact our Customer Support team immediately. Provide detailed information and, if possible, include photos of the damaged or defective item. We will work with you to resolve the issue promptly, either by providing a replacement or refund.

Non-Returnable Items

Certain items are non-returnable for hygiene or safety reasons, including but not limited to opened or used personal care items, intimate apparel, and feeding accessories. Please ensure that you carefully review the product description and specifications before making your purchase.